HubSpot 77% Zoho 71% Salesforce 64% Pipedrive 58% Microsoft Dynamics 33% Freshworks 30% monday.com 20% ActiveCampaign 9% Zendesk 7% Copper 6% Keap 5% Less Annoying CRM 3% HubSpot 77% Zoho 71% Salesforce 64% Pipedrive 58% Microsoft Dynamics 33% Freshworks 30% monday.com 20% ActiveCampaign 9% Zendesk 7% Copper 6% Keap 5% Less Annoying CRM 3%
MEASUREDMONTHLYKNOWNFUL
Knownful Research
The AI Search Visibility Index for the CRM Industry · August 2026
A monthly measure of which crm brands large language models actually surface, and which sources they cite to do it. Scored as share of voice across AI answers.
ChatGPT · 426 AI responses analysed
BRAND VISIBILITY · SHARE OF VOICECRM · CHATGPT · AUGUST 2026
01
HubSpot
329 of 426 responses
77%
02
Zoho
304 of 426 responses
71%
03
Salesforce
273 of 426 responses
64%
04
Pipedrive
249 of 426 responses
58%
05
Microsoft Dynamics
140 of 426 responses
33%
06
Freshworks
129 of 426 responses
30%
07
monday.com
87 of 426 responses
20%
08
ActiveCampaign
37 of 426 responses
9%
09
Zendesk
28 of 426 responses
7%
10
Copper
25 of 426 responses
6%
11
Keap
23 of 426 responses
5%
12
Less Annoying CRM
11 of 426 responses
3%
13
Bitrix24
11 of 426 responses
3%
14
Insightly
9 of 426 responses
2%
15
SugarCRM
9 of 426 responses
2%
16
Close.com
9 of 426 responses
2%
17
Nutshell
1 of 426 responses
0%
MOST-CITED SOURCES% OF ANSWERS
G23%
Capterra2%
Trustpilot2%
TrustRadius<1%
Software Advice<1%
GetApp<1%