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The AI Search Visibility Index — CRM
Which CRM brands does ChatGPT recommend? HubSpot, Zoho, Salesforce, Pipedrive and more — ranked by AI share of voice. Free, updated monthly by Knownful.
HubSpot 79% – Zoho 73% – Salesforce 67% – Pipedrive 57% – Microsoft Dynamics 34% – Freshworks 31% – monday.com 18% – ActiveCampaign 9% – Zendesk 7% ▲1 Keap 6% ▲1 Copper 5% ▼2 Less Annoying CRM 4% ▲2HubSpot 79% – Zoho 73% – Salesforce 67% – Pipedrive 57% – Microsoft Dynamics 34% – Freshworks 31% – monday.com 18% – ActiveCampaign 9% – Zendesk 7% ▲1 Keap 6% ▲1 Copper 5% ▼2 Less Annoying CRM 4% ▲2
MEASUREDMONTHLYKNOWNFUL
Knownful Research
The AI Search Visibility Index for the CRM Industry · July 2026
A monthly measure of which crm brands large language models actually surface, and which sources they cite to do it. Scored as share of voice across AI answers.
ChatGPT · 426 AI responses analysed
BRAND VISIBILITY · SHARE OF VOICECRM · CHATGPT · JULY 2026
01
HubSpot
336 of 426 responses
79%
–
02
Zoho
310 of 426 responses
73%
–
03
Salesforce
286 of 426 responses
67%
–
04
Pipedrive
242 of 426 responses
57%
–
05
Microsoft Dynamics
145 of 426 responses
34%
–
06
Freshworks
132 of 426 responses
31%
–
07
monday.com
77 of 426 responses
18%
–
08
ActiveCampaign
40 of 426 responses
9%
–
09
Zendesk
28 of 426 responses
7%
▲ 1
10
Keap
24 of 426 responses
6%
▲ 1
11
Copper
23 of 426 responses
5%
▼ 2
12
Less Annoying CRM
16 of 426 responses
4%
▲ 2
13
Bitrix24
15 of 426 responses
4%
▼ 1
14
Insightly
15 of 426 responses
4%
▼ 1
15
SugarCRM
12 of 426 responses
3%
–
16
Close.com
9 of 426 responses
2%
–
MOST-CITED SOURCES% OF ANSWERS
G24%
Capterra4%
TrustRadius2%
Gartner<1%
Trustpilot<1%
GetApp<1%
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